Innovative operational processes
Programs that improve quality, reduce costs, or enhance efficiency of services through new business or care processes (e.g., high-volume/low-cost operational models, process standardization, shifting of tasks to less-trained personnel).
Recent News & Resources
The People's Clinic (Clinica SiM), in Brazil, was created to provide people without private health insurance access to affordable primary and dental care. SiM stands for Serviço de Inclusão à Medicina, or "Inclusion Service to Medicine", and now has 18 offices serving over 5,000 patients a month.