Center for Health Market Innovations (CHMI)

Blogs tagged: call center

Tracking Flu with ICT, and Lessons Learned

Part 3 of a blog series on ICT in PPPs shows key dimensions of successful programs--and raises more questions

In my last two posts on HMRI and other programs, I discussed various call centers that use ICT to improve accuracy of diagnosis and treatment in rural areas with limited access to care. Another opportunity this technology provides is the ability to identify and track outbreaks and other important health issues.

Transforming Healthcare delivery using Information Communication Technology through Public Private Partnerships

Part 2 --Models outside Andhra Pradesh

Phone by cogdogblog via Creative Commons

In my last post, I wrote about Health Management and Research Institute (HMRI), an exciting public-private partnership started in Andhra Pradesh that uses Information and Communication Technology (ICT) to improve health care access and quality.

Transforming Healthcare delivery using Information Communication Technology through Public Private Partnerships

Part 1 – the Breakthrough 104 Advice model

HMRI Center for Health Market Innovations

While about 70% of India’s 1155 million people live in rural areas, most qualified medical professionals are located in urban and semi urban area. Many people in India lack access to quality healthcare, forcing them to depend on informal healthcare providers or “quacks”. Yet increasingly, technology is providing a solution for this longstanding lack of access.

In a three-part blog series, I will give some examples of information and communication technology (ICT) initiatives in India, offering examples of success as well as challenges initiatives faced in implementation.

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