Case Studies: Vietnam
An Khang e-Clinic
The An Khang E-clinic is the first clinic in Vietnam managed by a sophisticated electronic management system. The clinic offers a diverse range of services such as nutritional consulting, gynecology testing, pediatrics consulting and health screening. All medical processes are organized through an IBM server, PCs, and tailored software that allows for the online storage of medical files (patients can thus reach their medical histories from home) and reduces the time patients need to spend in a conventional clinic.
Download Case Study PDFDa Nang Women's Hospital: Quality Maternal and Reproductive Health Care for the poor
The Da Nang Women's hospital provides high quality medical examination and treatment for poor women in Da Nang city either free of charge or on a partial payment basis. Founded and operated by The Da Nang’s Association in Support of Poor and Disadvantaged Women and Children, the hospital works with the Department of Labor, War Invalids and Social Affair to identify and provide "Red Cards" for poor women in the city. These women will get priority and fee exemptions at the hospital. Care for the poor is financed through cross-subsidization.
Download Case Study PDFEthnic Minority Midwives Project: Closing the medical human resource gap in rural areas
The Ethnic Minority Midwives project aimed to recruit and train local women (both those that already posses some health-related training, as well as community members with no prior training or experience) to become birth attendants/village health workers. The intervention was designed to ensure that, after training, ethnic minority midwives would be able to provide basic maternal and new-born care, and first aids for new-born and obstetric complication cases at village level. This is a culture-based approach to increase the accessibility to safe motherhood services in remote and mountainous areas.
Download Case Study PDFPublic-Private Mix for improving Tuberculosis Control in Ho Chi Minh City
The public-private mix for improved tuberculosis control in Ho Chi Minh City links private providers to the National Tuberculosis Programme (NTP), aiming to introduce NTP diagnostic and treatment principles into the private sector, to strengthen referral and information systems between the private and public sectors, and to strengthen supervision of PP by the NTP. The project resulted in a total of 1549 suspected TB cases to be referred into the public system and saw an 18% increase in new sputum smear-positive cases in the PPM districts.
Download Case Study PDFTinh Chi Em (Sisterhood): Government clinics as fractional franchises
The Vietnamese government, with MSI Vietnam, sought to improve the quality and utilization of reproductive health and family planning services at the local level in Da Nang by piloting a partial franchise model. Branded as Tinh Chi Em (Sisterhood), the model is among the first to apply private sector franchise approach to improve the performance of public sector service delivery. The case study includes details of the implementation model, including the recruitment of brand ambassadors, stakeholder alignment, successes and challenges of the pilot.
Download Case Study PDFThuoc Net: eHealth information portal
In an effort to reduce health appointment wait times and improve prescription accuracy, a startup company launched an online information portal for pharmacies, hospitals, and patients to manage health records and drug information. A pilot is ongoing with major hospital chains to manage visit information and reduce errors using the proprietary software, which utilizes cloud computing to centrally manage patient records. The user-friendly web portal is rapidly gaining in popularity and now sees about 5000 visits per day from consumers as well as pharmacists and health facilities.
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