Child and Family Wellness (CFW) Shops
Child and Family Wellness (CFW) Shops
Not-for-profitYear launched: 2000
Country of Operation
Target income level
- Bottom 20%
- Family planning and reproductive health
- Malaria and other vector borne diseases
- Maternal, newborn and child health
- Pharmacy services
- Primary care
SummaryThe HealthStore Foundation’s CFW network is a network of medical clinics and micro-pharmacies whose mission is to provide access to essential medicines to marginalized populations in the developing world. Their main services include diagnosis, treatment, and prevention of prevalent outpatient condit
The program seeks to create a reliable supply of high quality, low cost, essential drugs and to make them available to the people who need them when and where they are needed. The program also seeks to treat childhood infectious diseases in the communities; reduce under age 5 mortality rates; improve community health through educational and prevention activities.
Key program components
Local nurses own and operate franchised CFW clinics in underserved areas of Kenya. The HealthStore Foundation provides a common brand and logistics network, offers professional development and training, and enforces compliance with rules and regulations through regular monitoring. The CFW outlets use technologies including but not limited to mobile phones and internet for franchisee payments (mobile money transfer) and staff-franchisee communication. These CFW outlets target the most common killer diseases including malaria, respiratory infections, and dysentery among others, and also provide health education and prevention services. HealthStore's customers are primarily lower or middle-income women and children subsisting on agriculture, although people of all ages and incomes are treated. CFW outlets are located at market centers in agricultural areas of approximately 5,000 people, and some newer CFW outlets are located in peri-urban areas and slums. The essential components of the HealthStore Foundation's CFW model include:
- A system of franchise rules and strict treatment standards that govern how the outlets are run and what drugs can be sold.
- A thorough training program that ensures every operator knows how to diagnose the target conditions and accurately prescribe the correct medicines. Base training is backed up with continuing education on clinical skills and management practices.
- A centralized procurement operation that drives down drug costs and ensures drug quality by qualifying all the medicines, buying only from reputable suppliers, and maintaining quality standards throughout the supply chain.
- A record keeping regime that compiles patient records and vital health statistics, as well as financial performance statistics for each CFW outlet.
- A consistent monitoring program that makes sure every outlet is operating to CFW brand standards.
HealthStore also launched a franchised healthcare network in Rwanda and has since spun out that network to an offshoot organization (One Family Health) that operates its network in a Public Private Partnership (PPP) with the Ministry of Health in Rwanda, an agreement renewed and revised in April 2012. In this formal PPP, private, franchised One Family Health clinics function as the entry level into the formal public health system known as Health Posts. One Family Health's health posts act as filters before referring people up to the next level which are Health Centers funded by Rwanda's prevalent mutuelles de santé (prevalent community-based health insurance schemes).
HealthStore has also advised the startup of franchised healthcare networks in other markets in Africa; part of HealthStore's mission is to inspire and equip other organizations to launch and grow franchised healthcare networks serving people at the base of the economic pyramid.
After a decade of rapid growth and wide success of health social franchises, programs and their donors are turning their attention to ens
- The HealthStore FoundationNot-for-profit