Confidential Hotline & Internet Counseling Service (CHIC)
Country of Operation
- The Adventist Development and Relief Agency (ADRA) AustraliaNot-for-profit
- Vietnam Ministry of HealthGovernment
- Cao Bang province Centre for Reproductive HealthGovernment
- Provincial Centre for Preventative MedicineGovernment
- Department of Education and TrainngGovernment
- Ministry of Labour (Department of Labour and Invalids and Social Affair)Government
- Provincial Youth's UnionNot-for-profit
- Vietnam Women's UnionNot-for-profit
Target income level
- Bottom 20%
- Lower-middle income (20-40%)
- Middle-income (40-60%)
- Higher middle-income (60-80%)
- High-income (80-100%)
SummaryThe Confidential Hotline and Internet Counseling Service (CHIC) offers reproductive health (RH) counseling services to the citizens of a northern mountainous province in Vietnam, in ethnic minority languages, through the website “Tu Van Tuoi Hoa” (Flowering Age Counseling).
The goal of this program is to provide reliable, confidential, and anonymous support services and information on adolescent health and development, addiction recovery, and HIV/AIDS to citizens of the Cao Bang Province through internet, radio and 24/7 telephone Hotline counseling and resource clinics.
Key program components
Telephone Hotline & Internet Counseling: A confidential telephone hotline and internet counseling service for adolescent health and development are available 24 hours a day, seven days a week. These counseling services provide information on the following topics: reproductive and sexual health, HIV/AIDS, love, sex, sexually transmitted diseases (STDs), pregnancy, safe sex, relationships, and birth spacing.
Radio Counseling: Counseling shows on the aforementioned issues are also broadcasted on the radio in four languages (Kinh/Vietnamese, Tay, H'Mong and Dzao) at 1089 MHZ - FM wave.
Counseling and Resource Corners: A network of commune health workers provide adolescent-friendly RH care and counseling at local commune/ward health clinics and schools, as well as at alternative education centers, in the five target areas. Program servies 133,716 clients (143 cases per clinic monthly).