Center for Health Market Innovations (CHMI)

Programs

Confidential Hotline & Internet Counseling Service (CHIC)

last updated Jul 13, 2012

Overview

Implementing organization: 
The Adventist Development and Relief Agency (ADRA) Australia
Implementation Partner(s): 
Department of Health, Department of Education and Trainng, Provincial Youth's Union, Provincial Women's Union, Department of Labour, Invalids and Social Affairs, Provincial Center for Preventive Medicine, and Center for Reproductive Health of Cao Bang province
Legal Status: 
Private (not-for-profit)
Year Launched: 
2008
Stage: 
Existing/expansion stage
Income Level of Target Population: 
All income levels

Funding

Primary Source of Funding: 
Donor
Funders: 
ADRA

Technology

Technology Used: 
Computer › Internet, Phones › Voice
Technology Purpose: 
Facilitating Patient Communications › General Health Education, Facilitating Patient Communications › Protecting Patient Privacy

Scale

Number of Clients Served: 
133,716 clients served (143 cases per clinic monthly) received health check-ups and treatment by commune/ward health workers (2011); 7,217 counseling services provided
Summary: 

The Confidential Hotline and Internet Counseling Service (CHIC) offers reproductive health (RH) counseling services to the citizens of a northern mountainous province in Vietnam, in ethnic minority languages, through the website “Tu Van Tuoi Hoa” (Flowering Age Counseling).

Program goals/rationale: 

The goal of this program is to provide reliable, confidential, and anonymous support services and information on adolescent health and development, addiction recovery, and HIV/AIDS to citizens of the Cao Bang Province.

Key program components: 

Telephone Hotline & Internet Counseling: A confidential telephone hotline and internet counseling service for adolescent health and development are available 24 hours a day, seven days a week. These counseling services provide information on the following topics: reproductive and sexual health, HIV/AIDS, love, sex, sexually transmitted diseases (STDs), pregnancy, safe sex, relationships, and birth spacing.

Radio Counseling: Counseling shows on the aforementioned issues are also broadcasted on the radio in four languages (Kinh/Vietnamese, Tay, H'Mong and Dzao) at 1089 MHZ - FM wave.

Counseling and Resource Corners: A network of commune health workers provide adolescent-friendly RH care and counseling at local commune/ward health clinics and schools, as well as at alternative education centers, in the five target areas.

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