Health care professionals with HIV/AIDS care and treatment questions can contact Fitun Warmline by dialing 932 free of charge from any mobile phone or landline or by submitting a query on the website.
When possible, the Fitun Warmline staff answers questions immediately. For more complex questions, their staff will conduct additional research to produce a reliable and informative answer. A Warmline staff member will then return the call within two hours. When necessary the Warmline will also supply documentation to support the answer provided.
Fitun runs a website functioning as a complementary service to the Warmline by providing direct access to important resources and support materials for health providers; and offering a means to direct queries from health providers to the Fitun team.
The Fitun Warmline also has developed ongoing professional relationships with other telephone call-in services for health care professionals, including the AIDS Information and Treatment Center (ATIC) Uganda, and the National HIV/AIDS Clinicians’ Consultation Center (UCSF) California.
Fitun produces and disseminates informational materials such as flyers, drug information charts, frequently asked questions (FAQs), and job aids.