Center for Health Market Innovations (CHMI)

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Health Education Response (HER)

last updated Feb 14, 2012

Program Type
- Changing Behaviors › Consumer education
- Enhancing Processes › Information technology
Health Focus

Target Geography
Target Population

Overview

Implementation Partner(s):

Peace Corps, Childline/Lifeline

Technology

Technology Used:

Phones › SMS/MMS (Text Message), Phones › Voice

Technology Purpose:

Extending Geographic Access, Improving Data Management › Data Organization/Analysis, Facilitating Patient Communications › General Health Education

Summary:

HER, which stands for “Health Education Response," is a software package designed to provide health information via mobile phone based SMS (text message).

Key program components:

HER can distribute health information via pre-written content or is capable of forwarding user questions to a pool of counselors. Administrators may also choose to employ a combination of the two methods. The current implementation in Namibia makes available live counselors, pre-written content as well as a database of clinics and hospitals where HIV treatment and counseling is available.Sexual health information is provided either through SMS with pre-written content from an automated database, or through direct caller contact with a counselor.

Additional Information

Location

Country of OperationNamibia

City/Village of Operation

Province/State(s) of Operation

Contact Information

Website

Survey Information

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The Center for Health Market Innovations (CHMI) promotes programs, policies and practices that make quality health care delivered by private organizations affordable and accessible to the world’s poor. Operated through a global network of partners since 2010, CHMI is managed by the Results for Development Institute. CHMI is funded by the Department for International Development (DFID), the Bill & Melinda Gates Foundation, and the Rockefeller Foundation.

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