Country of Operation
- Carnegie Melon University (CMU)For-profit
Target income level
- Bottom 20%
- Lower-middle income (20-40%)
- Middle-income (40-60%)
- Higher middle-income (60-80%)
- High-income (80-100%)
SummaryHealthLine, Pakistan uses an automated phone menu and speech recognition software to provide information about diseases and healthcare to those who can't read. The HealthLine project is designing an information access system specifically for such health workers, which they can call any time.
HealthLine, Pakistan seeks to provide those who cannot read with information about diseases and healthcare.
Key program components
One of the chief obstacles to mHealth solutions is literacy, or the lack thereof. To ensure that semi-literate community health workers have access to critical information, Microsoft and others are developing HealthLine, a speech recognition-based information system. The solution is based on Microsoft Speech Server2007 beta software. The menu-driven program can be accessed via landlines or mobile phones. Callers specify a topic (or disease) and are walked through a set of menus until they reach the information they are seeking. The information is then read to them—from a prerecorded message— in their local language. HealthLine was tested among a group of low-literate maternal and child health community health workers in Pakistan in mid-2007. It will continue to be tested in the field with the results informing new features, functionality, and enhancements. Ideally, the solution will be scaled across Pakistan for maximum impact. **Additional Information** * [Overview: Video](http://video.google.com/videoplay?docid=-4310525431458025498) * [http://research.microsoft.com/en-us/collaboration/papers/carnegie_mellon.pdf](http://research.microsoft.com/en-us/collaboration/papers/carnegie_mellon.pdf) * [Project HealthLineSpeech Interfaces For Healthcare Information Access In Underserved Communities](http://research.microsoft.com/en-us/um/redmond/events/fs2006/presentations/40_Rosenfeld_071806.ppt)