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Marie Stopes Call Centre

last updated Oct 25, 2011

Program Type
- Enhancing Processes › Information technology
Health Focus
- Family Planning & Reproductive Health

Target Geography Peri-Urban, Urban
Target Population Men, Women

Overview

Implementation Partner(s):

Marie Stopes International Ethiopia (service provider)

Legal Status:

Private (not-for-profit)

Year Launched:

May 2011

Stage:

Existing/expansion stage

Technology

Technology Used:

Phones › Voice

Technology Purpose:

Facilitating Patient Communications › General Health Education

Scale

Personnel Employed:

<10

Other Measures of Scale:

In June 2011, 150 calls were received; the majority of callers were women (67%) and located in Addis Abba (97%).

Summary:

The call centre offers information regarding sexual and reproductive health and family planning and referrals to MSI Ethiopia clinics to both men and women.

Key program components:

The call centre is open 24/7 (with out of hours service provided using mobile phones). The call centre is promoted through media outlets (newspapers, radios, magazines), posters in MSI Ethiopia clinics and on all MSI Ethiopia promotion materials (brochures, t-shirts, key chains).

Location

Country of OperationEthiopia

City/Village of Operation

Province/State(s) of Operation

Contact Information

Website

Survey Information

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The Center for Health Market Innovations (CHMI) promotes programs, policies and practices that make quality health care delivered by private organizations affordable and accessible to the world’s poor. Operated through a global network of partners since 2010, CHMI is managed by the Results for Development Institute. CHMI is funded by the Department for International Development (DFID), the Bill & Melinda Gates Foundation, and the Rockefeller Foundation.

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