Center for Health Market Innovations (CHMI)

Programs

Medical Social Services Project

last updated Sep 27, 2011

Overview

Implementing organization: 
Mayo Hospital, King Edwards Medical University, Lahore
Implementation Partner(s): 
Provincial Health Department, Government of Punjab
Legal Status: 
State/government
Year Launched: 
2004
Stage: 
Existing/expansion stage
Income Level of Target Population: 
Bottom 20%, 20-60% (lower to lower-middle)

Funding

Primary Source of Funding: 
Government
Additional Source(s) of Funding: 
Donor, In-kind contributions

Scale

Personnel Employed: 
10-49
Number of Clients Served: 
350-400 per year
Scope: 
Patient Welfare Association is planning to build a welfare home for unattended and needy patients in Mayo Hospital. Similarly, a patients-help call centre and a computer training center for patients is also being developed.
Summary: 

The Medical Social Services Project at Mayo Hospital Lahore is designed to help individual medical patients receive timely medical treatment in a manner that also addresses the social aspects of the disease. The project provides individualized financial and moral support to patients on the basis of his or her socio-economic background.

Key program components: 

The project is implemented through dedicated medico-social officers (in collaboration with concerned doctors) who assess the financial and psychological conditions of the individual patients. Once the need is determined, support is provided in the form of subsidized medical treatment and provision of medicines and other financial support mechanisms.

The crux of the project is the linkage which is developed between the doctor and the patient through the medical social officers. Such an association is ultimately helpful in ensuring that the patient receives proper treatment during the visit and follows through with the appropriate rehabilitation procedures.

The project operates by mobilizing philanthropic resources made available through a government charity (Pakistan Baitul Mal, Zakat organizations) as well as private philanthropy. A yearly grant of Pakistani Rupees 1,300,0000 (approximately US $ 15,000) is being provided for general patients, as well as Rs.1,000,0000 (approximately US $12,000) for urology patients.

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