Country of Operation
SummaryMedicallHome is a healthcare company that provides hotline-based services to over 5 million individuals in Mexico.
The program aims to provide, in addition to physical infrastructure, a Medical Contact Center and a network of medical services, intended to reduce the cost of health care and expand coverage, allowing: Universal Access Number 01-800, immediate and timely health service, equity in health, population education, increasing efficeincy of services, and assurance of confidentiality of information and security.
Key program components
For a monthly enrollment fee of USD $5 (charged to the phone bill), subscribers are offered the following services:
Members are able to reach qualified doctors 24 hours a day, 7 days a week. Doctors make diagnosis based on standardized clinical protocols developed by the Cleveland Clinic. This service is provided free of charge.
Members are able to request at-home doctor visits at a reduced price.
Members receive one free ambulance service. All subsequent ambulance calls are offered at a reduced price.
Members have access to a referral network of 6000 physicians and 3500 health service providers such as hospitals, clinics and laboratories. Network providers offer discounts to Medicall subscribers.
Diversified individual and family health products, wellness and Organizational Health benefits and programs The hotline receives an average of 90,000 calls per month. Of all cases received, approximately two-thirds are resolved over the phone, eliminating the need for a doctor's visit and lifting significant pressure from the healthcare system.