Center for Health Market Innovations (CHMI)

Programs

MedicallHome

last updated Mar 15, 2013

Overview

Implementing organization: 
Salud Interactiva
Legal Status: 
Private (for-profit)
Year Launched: 
1998
Stage: 
Existing/expansion stage

Technology

Technology Used: 
Computer › Internet, Phones › Voice
Technology Purpose: 
Extending Geographic Access

Scale

Personnel Employed: 
100<
Number of Clients Served: 
90,000 telephone calls per month
Number of Facilities Operated/Networked: 
3,500 health providers (facilities) in network, 6,000 physicians in network
Other Measures of Scale: 
5,000,000 memberships
Summary: 

MedicallHome is a healthcare company that provides hotline-based services to over 5 million individuals in Mexico.

Key program components: 

For a monthly enrollment fee of USD $5 (charged to the phone bill), subscribers are offered the following services:

  • Members are able to reach qualified doctors 24 hours a day, 7 days a week. Doctors make diagnosis based on standardized clinical protocols developed by the Cleveland Clinic. This service is provided free of charge.
  • Members are able to request at-home doctor visits at a reduced price.
  • Members receive one free ambulance service. All subsequent ambulance calls are offered at a reduced price.
  • Members have access to a referral network of 6000 physicians and 3500 health service providers such as hospitals, clinics and laboratories. Network providers offer discounts to Medicall subscribers.
  • Diversified individual and family health products, wellness and Organizational Health benefits and programs

The hotline receives an average of 90,000 calls per month. Of all cases received, approximately two-thirds are resolved over the phone, eliminating the need for a doctor's visit and lifting significant pressure from the healthcare system.

The Economist reported the week of June 28, 2011 that MedicallHome is expanding its services to the United States.

Additional Information:

Hide this

Need help?

Using the CHMI Programs Database

  • Browse: Browse the database by applying one or more filters to narrow your search by characteristics. Click the "x" to remove any of the filters you've selected. Click "reset search" to remove all filters and start over.
  • Search: Search the database for a specific program by typing a name or keyword into the search box.
  • Add: If the program you're looking for is not in the CHMI database, submit the program to the CHMI pipeline by clicking here to add a program profile.
  • Update: If you notice incorrect or outdated information, or would like to help complete a profile for a CHMI pipeline program, request a change by clicking here, or at the top of the program profile.

Have a question? Check the FAQs first. Don’t see your question? Contact us.