Country of Operation
- Population Services InternationalNot-for-profit
SummaryProtection de la Famille (ProFam) is a clinical franchise that aims to improve the quality and accessibility of and increase the demand for family planning services in the private sector.
Key program components
With a 185 medical outlets, ProFam provides a variety of general primary care, RHFP, and MNCH services including, distribution of contraceptives, sexually transmitted infections (STI) testing and treatment, prevention of mother-to-child transmission (PMTCT), HIV counseling and testing (HCT), antenatal care (ANC), labor and delivery, emergency obstetric care, post-natal care, malaria testing and treatment, and distribution of insecticide-treated nets. Community health workers (CHW) provide home visits, conduct education sessions, and make referrals for further treatment. They are not paid a fee for referrals. Furthermore, Benin's 'Linge Verte' (toll- free hotline) was created to offer an anonymous way for clients to receive information on HIV, family planning (FP) and referrals to ProFam clinics, and has shown great success, receiving 78,773 calls in 2009. ProFam is currently expanding its efforts in implementing and enforcing quality assurance, and mitigating conflicts of provider compensation. Quality assurance and performance monitoring methods include services such as site inspections (4 per year), external clinic audits (1 per year) and client exit interviews (1 per year). The approach to quality improvement is guided byt he standards-based management and recognition approach pioneered by Jhpiego. Providers are given feedback and refresher trainings or on-site coaching to address areas of low performance. They are also provided with medical technical equipment and rewarded for high-performance. Providers that fail to improve performance despite repeated supervisory and on-site coaching visits and refresher trainings are considered for disqualification from the network.
In 2012, 57,227 clients were served, and as of 2012, a total of 99,339 patient visits were recorded.