Country of Operation
- Population Services InternationalNot-for-profit
Target income level
- Bottom 20%
- Lower-middle income (20-40%)
- Middle-income (40-60%)
SummaryProFam, Mali is a social franchise network with 59 private clinics that offer family planning services to women of reproductive age in the district of Bamako.
Key program components
The program provides access to oral contraceptives, injectables, IUD, implants and cyclebeads. ProFam Mali also promote Family Planning through behavior change communication, HIV counseling and testing, and Post-abortion care services.
Quality Assurance (QA) and performance monitoring methods include:
Internal clinical audits (4/year)
External clinical audits (1/year)
Mystery client surveys (1/year)
Client satisfaction surveys (1/year)
Qualitative reviews with clients (1/year)
Franchisee performance benchmarking (1/year)
Data from the internal audits are used to construct 61 resolution plans (activity plans that are agreed-upon by franchisees and franchisors), which are followed up on a monthly basis by the clinical franchise managers. This work is complemented by the activities of a QA manager, who trains providers on how to refer clients with complications and act on adverse events.
Approximately 43,000 total visits (Recorded in 2012); More than 6,000 women have been served (As of March 2013)