Country of Operation
- Population Services International (PSI)Not-for-profit
SummaryTo improve maternal health, PSI India harnesses private qualified gynecologists and doctors with gynecology practices through its Saadhan network, in 3 out of the 28 states in India. The Saadhan Helpline provides counseling and information services to the general population.
Counselors help callers through difficult times: for example, they may provide support to callers who have recently learned that they are HIV-positive. They also provide health information and counseling on topics such as sexuality, masturbation, contraception, pregnancy, HIV/AIDS, and sexually transmitted infections (STIs).
Key program components
The members of the network are private practitioners providing health services to urban and peri-urban women.
Community Health Workers serve as interpersonal communicators, who make house- to-house visits in the target area to provide intrauterine device (IUD) counseling and referrals to network doctors.
The partnership with FOGSI has been enhancing the visibility of the program, encouraging doctors to join the network and increase the standards of quality related to IUD and medical abortion services.
A computer software package was designed to complement helpline services. The software, which operates on 4 computers at the call-in centre, contains a data bank with a list of possible questions and appropriate responses, as well as a contact list of health and social services for referral. The software tracks clients so that counselors can follow up with repeat callers, as well as a local lingo list that enables counselors to access slang and vernacular terminology that clients may use.