Sun Quality Health Network, Cambodia
Country of Operation
- Population Services InternationalNot-for-profit
SummaryThe Sun Quality Health network is a fractional franchise of 83 health providers in Cambodia that provide a variety of family planning/reproductive health and maternal and child care services.
Key program components
Sun Quality Health (SQH) is a network of 86 clinics and 6 mobile clinics operating in 20 of the 24 Cambodian provinces. Each clinic is staffed by 1-2 doctors and 1-2 midwives. SQH providers are given a wide range of monitoring, support and training tools to improve their clinics. Population Services International (PSI) sub-contracts a network of local NGOs to conduct mobilization and outreach in the communities surrounding the SQH clinics through a group of local volunteers. The NGOs implement interactive group sessions, individual outreach and provide special services at the SQH clinics. The volunteers supporting the outreach activities are paid a nominal monthly stipend for their work. Services provided at the SQH clinics include the provision of a variety of contraceptives, sexually transmitted infection (STI) treatment, antenatal care (ANC), labor and delivery, emergency obstetric care, post-natal care, vaccinations, malaria testing/treatment and diarrheal disease treatment. In effort to expand access and choice to long-term methods, PSI hosts 'Special Training Event Days' to give providers the opportunity to refine their practical and counseling skills in Intrauterine Device (IUD) and implant insertions and counseling. Additionally, by linking mobile event days to and SQH provider and to public health centers, PSI Cambodia can ensure that complications and method removal, if necessary, are addressed by a trained and qualified providers. Quality assurance and performance monitoring methods include site inspections (4 per year), external clinic audits (1 per year) and franchise performance benchmarking (4 per year). Performance data is used to inform personalized coaching for networked providers. Furthermore, the program reports that there are conditions under which franchisees can be disqualified from continued participation in the network. Outlets can be removed from the network under certain circumstances such as: they are not legally registered or licensed for a period of six months or are banned or terminated by a public agency, their medical certification is fake, or they are unwilling to provide long-term methods services for a six month consecutive period or show no evidence of improvement in long-term methods services over the period of one year. Future plans include linkage of select services to health insurance, vouchers, and equity funds to increase access to and choice of reproductive health services, and expansion of health areas to include TB diagnosis, pneumonia and high blood pressure treatment.