Klinik Sosial IMS developed a “card and voucher” system for the destitute community, so that they can receive free access to health services by showing their card or giving their voucher to the clinic. Individuals qualify for this program based on a survey system that collaborates with the local neighborhood leaders, to ensure that the chosen individuals really do need the service. Meanwhile, for the low to middle income community, IMS covers half of the costs for health services which is Rp. 20,000 to Rp. 35,000 per person. This price includes costs for administration, consultation and medicines.
The health services provided by IMS are promotive, curative, monitoring of the destitute community, emergency, a health-based center of education and training, and a propaganda tool in the health services sector. The clinical services that are provided include: laboratory service, general and dental clinics, pharmacy, monitoring tuberculosis, check-ups, immunization centers and Islamic related health services such as, cupping, acupuncture and circumcisions.
In addition to establishing clinics, IMS also developed an emergency services program in disaster areas, which provide health services appropriate to the needs of the community there. These include, medical services, providing nutritious food, handling refugees, and other services. Similar to the situation in 2010 in the Wasior, Bantul and Magelang regencies, IMS provided refugees with nutritious food with the assistance of medical volunteers, who support IMS in every Hidayatullah office in each province.IMS clinics provide medical and non-medical services, for example, they run a social clinic where the community can receive consultant regarding medical, religious and psychological matters. The community health services have also been expanded with the availability of counseling and coaching at the community level through religious groups. House and environment visits, both through initiatives and on call service are often done to reach the destitute community that live in remote areas of the city. IMS is able to directly apply the concept of family doctor in the community.
IMS clinics are managed by 20 management staff and 15 professional staff. The low-cost and free health services are available because of the cooperation of a few companies in Indonesia, such as, Indosat, Telkomsel and Pertamina.