Country of Operation
- United Nations Millennium CampaignForeign aid agency or multilateral organization
- Social Watch PhilippinesNot-for-profit
- Local Government of AlbayGovernment
- Globe TelecomFor-profit
- Smart Communications, IncFor-profit
- Sun CellularFor-profit
Target income level
- Bottom 20%
- Lower-middle income (20-40%)
- Middle-income (40-60%)
- Higher middle-income (60-80%)
- High-income (80-100%)
SummaryTingog (a Bicolano term for “voice”) 2015 is a Citizen Monitoring and Tracking system that aims to ensure the delivery of Millennium Development Goals (MDG) services at the grassroots by allowing citizens to report on and monitor such services through the use of text messaging and the Internet.
This program aims to improve Local Government Units’ (LGU) capacity in monitoring MDGs in order to contribute towards achieving the country’s targets by 2015.
Key program components
Tingog 2015 involves SMS and the Internet as a medium to give ordinary people a voice to be able to directly provide feedback and/or complaints about the government, and for these to be given an immediate corrective response. Citizens text their reports or complaints to a four-digit access code (2015) using any mobile phone or carrier. The messages are then automatically transmitted to the Tingog 2015 platform which sorts the data and forwards them to the concerned government agencies. To ensure the integrity of the system, a reputable civil society partner manages it and ensures that the complaints are acted upon without delay. At the same time, a comprehensive media and communications strategy will make sure that public servants are either pressured or inspired to respond with dedication and a sense of urgency. Tingog 2015 is initially responding to reported issues on maternal health care. It monitors pregnancies and encourages monitoring to ensure that mothers undergo prenatal checkups and give birth in birthing facilities and hospitals under the care of skilled birth attendants. It is implemented in partnership with the Department of Interior and Local Government (DILG) and the three leading telecommunications companies (Smart Communications, Globe Telecom, and Sun Cellular). These firms committed to make available the short code 2015 and a minimal charge of Ph 1.00 ($.02USD) per text message instead of the usual Ph 2.50($.06USD).