Center for Health Market Innovations (CHMI)

Programs

Viva Sehat (formerly Razi Clinics)

last updated Apr 6, 2012

Overview

Implementing organization: 
Viva Healthcare (formerly Razi Healthcare) Pvt. Ltd
Legal Status: 
Private (for-profit)
Year Launched: 
2009
Stage: 
Existing/expansion stage
Income Level of Target Population: 
20-60% (lower to lower-middle)

Funding

Primary Source of Funding: 
Other 3rd party (e.g. debt, equity)
Funders: 
Richard Chandler Corporation

Technology

Technology Used: 
Computer › Apps/Software
Technology Purpose: 
Improving Data Management › Data Organization/Analysis
Technology Partner(s): 
Tata Consultancy Services

Scale

Number of Clients Served: 
700000
Number of Facilities Operated/Networked: 
50
Upscaling: 
The chain plans to add another 50 to Kerala, Karnataka and Tamilnadu in 2012.
Summary: 

Razi clinics are low-cost patient-centered primary care clinics and provide doctor consultation, diagnostics and drugs. The services rendered are of high quality with standardized treatment protocols.

Program goals/rationale: 

In India, people generally visit independent doctor clinics for their basic health needs. These services are currently fragmented and not uniform in quality. Razi clinics address this gap by creating a chain of clinics with standard treatment protocols.

Key program components: 

The key program components are the following:

  • Affordable care: The clinics charge INR 75 per consultation (1.5 USD approx) and generic drugs wherever possible

  • Standardized treatment: To ensure that all its patients receive the same standard of medical services, Razi has opted for iON – a branded on-demand cloud computing offering from Tata Consultancy Services (TCS) – to digitise patient-care profiles that helps in easy access and more accurate treatment

  • Staff: Each clinic has a graduate doctor, nurse and a pharmacist

  • Comprehensive care: The clinics act as "one-stop" primary care unit comprising of consultation, diagnostic, pharmacy and minor treatment room.

  • Training: Doctors, nurses and pharmacist are trained in-house to ensure adherence to protocols.

  • Aesthetics: The clinics are pleasant, clean, hygienic and have comfortable waiting areas for patients.

  • Appropriate referrals: When required, appropriate referrals are made to higher levels of care.

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