Arrow web Hospital
Arrow web Hospital
Not-for-profitYear launched: 2007
Country of Operation
- Maternal, newborn and child health
SummaryArrow Web Hospital is a community health care registered nonprofit making organization in Kenya-based on social maternal and children’s health care that combines business and clinical innovations to create a fully self-sustainability chain of new born babies and maternity services to the countless m
The organization aims to provide high-quality and affordable maternal, newborn, and child health services in communities with low access to quality health care and family planning services. The organization wants to develop and disseminate a refined facility-based approach for the provision patient-centered maternal, newborn, and child health services that is easily replicable across Africa.
Key program components
Arrow Web currently operates two maternity hospitals in the urban slum areas of Nairobi Eastland, but they plan to scale their chain of hospitals across Kenya and hopefully throughout the East African region. They integrate clinical, business, and technological innovations to provide low-cost, quality health care to primarily mothers and children. The program includes the following components to enhance sustainability and care delivery:
Financial Savings Program: This program encourages and educates communities on how to best save for health care expenditures. The organization incorporates community partners and encourages positive health-seeking behaviors. Through this program, the organization also builds their brand by interacting directly with patients through community-based marketing strategies.
Staff Training: Arrow Africa focuses on providing its staff with skills training to enhance performance and to set new standards for medics and health service providers in Kenya. The program tracks individual performance and monitors staff for potential knowledge gaps. Staff members are trained to exhibit strong leadership and management skills, and continued medical training is a program focus. Community Health Workers are trained to provide outreach services and health education in their communities.
Information and Communication Technology: The program utilizes computers and mobile phones to input client data and to track health trends. The phone service provides patients with customized health tips and scheduling reminders. Patient satisfaction surveys are distributed as well. The 24-hour hospital hotline allows patients to seek assistance at any time. The program is also developing a “healthwalletmoney” program in which patients can pay the hospital directly through their mobile phones thereby saving money.
Quality Improvement: This program aspect develops Evidence-Based protocols and tools to regulate health care service provision. Impact is measured through a mobile phone database and EMR. Arrow Africa is also building decision support tools into the electronic health record system to increase care quality and standardization.
- ARROW AFRICANot-for-profit