Child Helpline International
Country of Operation
SummaryChild Helpline International (CHI) is the global member network of child helplines, working to protect the rights of children. The program is a telecommunication and outreach service for children.
The program's objectives are as follows: - To place children on the global telecom agenda - To pass a resolution in International Telecommunication Union (ITU) which makes helplines a global strategy in reaching out to children - To allocate funding for bridging the digital divide and ensure that children, especially the marginalized child, has access to telecommunication.
Key program components
In May 2004, the helpline was officially launched in Vietnam. The helpline operates in Hanoi and is now looking to expand to other cities in Vietnam. The helpline has a free number (1800 1567) which serves during 7.00 – 21.00 daily and after 2 years after its inception, received around nearly 100,000 call, of these 1,000 required direct emergency support. The helpline number can be directly called from anywhere in Vietnam, so it is very easy to reach. Most phone calls have been made to receive advice on peer relationship, domestic violence, child sexual abuse, abandoned children and accidents involving children.
The helpline has also started an on-line counseling services relating to reproductive health, children’s rights and psychology as an addition to the telephone service already provided. In addition, two centers for children's protection have been created in Ho Chi Minh (in the south) and Da Nang city (in central Vietnam) to make the helpline more efficient.
To promote this helpline, there have been many activities in Vietnam in schools and on the street to inform street children about the helpline. Some communication materials have also been used such as leaflets and booklets for publicizing the helpline.
Since November 2010, the Helpline in Vietnam has operated 24 hours instead of 14 hours daily to better serve children in need.
- Plan in VietnamNot-for-profit
- Ministry of Labour Invalids and Social Affairs of VietnamGovernment