Fitun Warmline AIDS Hotline
Country of Operation
Target income level
- Bottom 20%
- Lower-middle income (20-40%)
- Middle-income (40-60%)
- Higher middle-income (60-80%)
- High-income (80-100%)
SummaryThe FITUN Warmline is a toll-free telephone information service devoted to answering questions by health care professionals about HIV/AIDS care and treatment.
While access to antiretroviral treatment has significantly improved in recent years, especially in remote areas of Ethiopia there is still a shortage of experienced HIV-care providers. Health care professionals confront many complex questions about HIV treatment and care. In Ethiopia, limited resources, inadequate communication infrastructure, and a lack of continuing education opportunities often prevent health care professionals from staying up-to-date on the latest information about HIV/AIDS.
Key program components
Health care professionals with HIV/AIDS care and treatment questions can contact Fitun Warmline by dialing 932 free of charge from any mobile phone or landline or by submitting a query on the website. When possible, the Fitun Warmline staff answers questions immediately. For more complex questions, their staff will conduct additional research to produce a reliable and informative answer. A Warmline staff member will then return the call within two hours. When necessary the Warmline will also supply documentation to support the answer provided. Fitun runs a website functioning as a complementary service to the Warmline by providing direct access to important resources and support materials for health providers; and offering a means to direct queries from health providers to the Fitun team. The Fitun Warmline also has developed ongoing professional relationships with other telephone call-in services for health care professionals, including the AIDS Information and Treatment Center (ATIC) Uganda, and the National HIV/AIDS Clinicians’ Consultation Center (UCSF) California. Fitun produces and disseminates informational materials such as flyers, drug information charts, frequently asked questions (FAQs), and job aids. Fitun handles over 400 calls per week.
The 2013 UNAIDS report notes “Innovation should be unleashed to re-conceptualize HIV testing, link individuals to comprehensive tre
- Ethiopia's National AIDS Resource CenterNot-for-profit