Summary

Program goals

The goal of the Our Family Clinic chain is to revolutionize the private healthcare delivery system in India by uniting the fragmented health system into a more organized delivery model characterized by the integration of primary, secondary, and tertiary healthcare services within an individual clinic facility. In our facilities, we aim to provide world-class healthcare and to ensure quality, affordability, and accessibility for each patient. 

Key program components

Ensure Accessibility

• Each clinic is situated in rural and semi urban areas and open 7days a week 24 hours a day
• On-Call Doctor: If a patient experiences any medical problems or emergencies, he or she can call to be connected to his or her personal physician
• Free health updates, telephone reminders, and electronic lab updates
• Physician specialist visits based on particular population’s needs to increase access to specialty care
• Comprehensive approach for child health: vaccination programs, growth assessment, preventative advice, and parent counseling for youth and adolescent issues

Patient-centric model

• Idea that the patient is treated as if he or she were a family member
• Incorporates a more equitable payment system to encourage high value over high volume health care
• Continuity of Care is promoted for a better patient experience
• Home Visit Services for especially targeted for elderly patients or those who are otherwise unable to reach a medical facility

Fully equipped and Comprehensive Facilities 

• Each clinic has the capacity for patient consultation, examination and treatment rooms, dispensing medicines, conducting diagnostic tests, emergency in-patient care facilities and observation rooms
• Clinic design ensures comfort, cleanliness, and quality
• Emergency Medical Care is available 24\7, including advanced life support facilities and qualified professional attention
• Electronic Medical Records and Patient-referral system
• Laboratory and cost-effective pharmacy services

Competent Staff

• Staff members are selected on the basis of their adeptness in patient interaction, knowledge, and experience